Winstone Designs

Returns & Refund Policy

At Winstone Designs, we work with natural fluorite and natural stones. Each piece is naturally unique in color, banding, and internal patterns. Natural variation is part of the material’s beauty and is not considered a defect.

1) Return Window (15 Days)

You have 15 days from the date of delivery (as marked by the carrier tracking) to request a return.

2) Item Condition

To be eligible for a return, items must be:

Unused, unworn, and in their original condition.
Accompanied by all original packaging, accessories, and any included gifts.

3) Non-Returnable Items

For hygiene and customization reasons, we cannot accept returns for:

Earrings (studs, hooks, drops) once delivered.
Custom, personalized, or made-to-order items (including specific size customizations).
Final sale/clearance items clearly marked as such.
Gift cards.

4) How to Start a Return

To initiate a return, please email info@winstonedesigns.com with your order number and photos of the item. Note: Do not ship items back to us without prior authorization. We will provide the appropriate return address upon approval.

5) Return Shipping Costs

For Defective or Incorrect Items: If the product is damaged upon arrival or you received the wrong item, Winstone Designs will bear the full cost of return shipping. We will provide a pre-paid label or reimburse your shipping costs.
For Customer Remorse (Change of Mind): If you wish to return an item for personal reasons (e.g., don’t like it, doesn’t fit), the customer is responsible for the return shipping costs.

6) Damaged or Incorrect Orders

Please inspect your order upon receipt. If the item is damaged or incorrect, contact us within 48 hours with photos of the shipping box and the product. We will arrange a replacement or a full refund.

7) Refunds

Once we receive and inspect your return (typically within 5 business days):

We will notify you of the approval or rejection of your refund.
Approved refunds are processed to your original payment method.
Please allow 3–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Original shipping fees are non-refundable.

8) No Restocking Fees

We do not charge any restocking fees for returned items.

9) Order Cancellations

Orders can only be cancelled before they have been shipped. Once an order is in transit, it must follow the standard return process.

10) Contact & Business Information

For any questions regarding returns, please contact:

Email: info@winstonedesigns.com
Business Address: Room 403, Unit 2, Building 12, Wancun District 6, Beiyuan Street, Yiwu City, Jinhua City, Zhejiang Province, 322000, China.